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  1. Toolstream Help Centre
  2. Customer Bookcase

Customer Bookcase

Customer Support and How To Guides

Returns

  • How do i raise a claim?

Ordering

  • How do i add to my favourite products?
  • Can i bulk upload my order?
  • Do you drop ship products?
  • How do I amend the quantities of items in my basket?
  • My promotional code isn’t working, what can I do?
  • How can I track my order?
See all 8 articles

Invoices and Payments

  • How can I check or download an invoice?
  • How do I contact the Credit Control team?
  • There’s a problem with my invoice, who should I contact?
  • Which payment methods do you accept?

My Account

  • My account is on stop, who should I speak to?
  • I’m based in the Republic of Ireland, can I open an account?
  • How do I change/update my address?
  • How do I check if my saved addresses are correct?
  • How can I check or download a statement?
  • How do I update my login email address?
See all 8 articles

Certifications

  • Quality and Environmental Policies
  • ISO 9001 Certificate

About Us

  • Modern Slavery Statement
  • Contacts and Opening Hours
  • Anti-slavery and human trafficking
  • Privacy Policy
  • Company Overview

Marketing

  • 28/09/2021 - Updates to the Payment Gateway – Staff & Customer accounts.

Toolstream.com

  • How to download your full Price File
  • How to check your price and availability
  • Will the app still be available?
  • Becoming a Retailer
Toolstream Help Centre
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